[vc_row css=”.vc_custom_1609760293947{padding-bottom: 25px !important;}”][vc_column][vc_custom_heading text=”Delivery Policy” font_container=”tag:h2|text_align:left|color:%23282a33″ use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Our cabinets are only Tail Gate Delivery, which means the receiving customer is responsible to unload all items from the truck. The freight company delivers your order to your address at the truck’s tail end. If there are long pallets, which cannot fit onto the liftgate must be unloaded by hand.

If there are heavy and large items, they may require help from two or three people. For example, a Utility Cabinet or Oven Cabinet can be shipped on 96” long double pallet. In this case, because of the size, the driver cannot use the liftgate. You need to unload them manually.

The responsibility of the Driver is to bring the products to the tailgate of the trailer. The receiving customers are required to have enough people ready to offload items as soon as the truck arrives. Truck may not have a pallet jack, dolly, or lift-gate. Trailer will be parked only on legal parking spots on paved public roads.

If driver needs to wait an additional time to get unloaded, the customer may be charged the carrier’s fee of $100 for every 45 minutes.

In case your address not accessible by a large freight truck, please notify us at support@cabinetkb.com immediately after placing the order. We may need to make special arrangements. Nevertheless, Cabinetkb.com LLC will be the one to make the ultimate decision if a delivery address is accessible or not.[/vc_column_text][vc_column_text]You will receive the shipping date information through email after your order processed.It will take 2-5 days to receive it after the shipping date. We are going to send you trucking number and a link of related freight or shipping company. Using this number and link you can track your order.

After your order arrived at local terminal freight company will call you about delivery date and time frame. Make sure someone of legal age will be available to accept the item at the delivery address.

The truck driver will not open the cabinet boxes. Although, if the item looks damaged, you are permitted to open the box to carry out a further inspection. It is not the responsibility of the driver to tow away any trash.

Customer is required to check off product from packing list to ensure they got all items with no visible damage from the outside. If anything is missing or has visible damage, it must be noted on the driver’s packing slip (POD/BOL) before signing.

We may ship some parts and accessories via UPS or FedEx. They will be dropped off at the delivery site. Usually, you will not be asked to sign any document.[/vc_column_text][/vc_column][/vc_row]